This Privacy Policy explain how FromLabs PTE. LTD. (hereinafter referred to as “FromLabs”, “the company” “Seek&Spot”, “InfoSpot”, “our”, “we”, “us”) collects, stores and handles personal information of its customer (hereinafter referred to as “Customer” or “you”) through websites and applications.

See below the General Privacy Statement for the usage of FromLabs’ web-sites and services.

If you have any questions regarding our data protection and privacy related processes, please contact us at: info@fromlabs.com

1. General Privacy Statement

  1. FromLabs contributes to value creation with innovative and sustainable solutions for customers from many industries. Our portfolio is designed to meet very specific needs with as much precision as possible. At the same time, our research and development is focused on addressing the key trends of our time. These include the engagement of people across multiple and configurable software service platforms to facilitate interactions and transactions.
  2. At FromLabs, we respect the privacy of individuals that interact with us via our websites and services. This Privacy Statement describes the ways in which we, FromLabs Pte. Ltd., and its affiliated companies (“FromLabs”) collect, use and share personal data about you. By using our websites and services, you consent to the collection and use of your personal data as described in this Privacy Statement. You also acknowledge that FromLabs may periodically change, update or remove this Privacy Statement at its discretion. In this case, we will post updated versions of this Privacy Statement on this page. A revised Privacy Statement will apply only to data collected subsequent to its effective date. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our services following the positing of changes to the Privacy Statement will mean you accept those changes.
  3. This Privacy Statement applies to Personal Data collected by FromLabs online services, such as through our websites, e-mail and other online tools and services, but not to offline collection.

2. Data Collection, Purpose, Use and Transfer

  1. What Personal Data do we collect about you?
    1. Most of our services do not require any form of registration, allowing you to visit our website without providing us with any information about you. However, some services may require you to register and therefore to provide us with your Personal Data. The types of Personal Data we collect depend on the interactions you have with FromLabs and the services you use, but generally may include your name and contact details and information about your usage of the website.
    2. We may also receive your Personal Data by tracking how you interact with our services, for example by using cookies. We may collect your IP address, a number assigned to your computer whenever you access the Internet, to conduct system administration and report aggregated information to affiliates, business partners and/or vendors who conduct website analysis and website performance reviews on our behalf. In some instances, we may ask for your consent for collecting and using your Personal Data for the purposes as outlined in this Privacy Statement, in particular for sending you marketing materials, such as explanatory brochures and information or newsletters or when you participate in any online survey.
  2. How do we use your Personal Data?
    1. We may use your Personal Data only as described in this Privacy Statement, to provide you with our services, to respond to your requests and to the extent as otherwise permitted or required by applicable laws, or in support of any legal or criminal investigation. We may further anonymize and aggregate data collected through this website for statistical purposes to help us improve our products and services. Subject to your specific permission that we may collect separately, and your full control to opt out at any time, we may also use this information to market our products and services which may be of interest to you.
  3. Who do we share your Personal Data with?
    1. We may share, or otherwise disclose your Personal Data to our affiliated companies or other trusted business partners providing services on our behalf, such as for technical support, to evaluate the usefulness of this website, for marketing purposes or for other types of service delivery. We have contracts in place with these parties to ensure that Personal Data is processed based on our instructions and in compliance with this Privacy Statement and any other appropriate confidentiality and security measures.
    2. We only share your Personal Data with these parties and other third parties as far as this is necessary to provide any services that you have requested or authorized, to protect your, our, or others’ rights, property or safety, to maintain the security of our services or if we are required to do so because of applicable laws, court or other governmental regulations, or if such disclosure is otherwise necessary in support of any legal or criminal investigation or legal proceeding.
    3. Please note that FromLabs companies and subsidiaries, as well as authorities, customers and suppliers to whom we may disclose your Personal Data, may be located outside your country of domicile, potentially including countries, such as the United States, whose data protection laws may differ from those in the country in which you are located. In such cases, we will ensure that appropriate safeguards are in place to protect your Personal Data by implementing appropriate legal mechanisms, such as EU Standard Contractual Clauses. For more information, please contact us at info@ fromlabs.com.
  4. Cookies and usage tracking
    1. We use cookies, small text files that are automatically placed on your computer’s hard drive when you access certain websites, and similar technologies, directly or through third parties, such as web analytics services like Google Analytics. Cookies allow us to store information, such as your domain name, your internet service provider, your operating system, the date and time of access, the pages you visit or the types of searches you perform.
    2. We may use this information to store your preferences and settings, help improve the contents of our website, to enable you to register to websites and applications, and to compile aggregated statistics to evaluate visitors’ use of our website or website activity, and for internal and market research purposes.
    3. You have the right to choose whether or not to accept cookies. You can block cookies by changing your browser settings so that cookies from the website cannot be placed on your computer or mobile device. However, please note that if you choose to refuse cookies, you may not be able to use the full functionality of the website.

3. Data Security and Retention

  1. How do we protect your Personal Data?
    1. FromLabs is aware of how important the discreet treatment and protection of information transmitted by you via the Internet is. Data security on our Websites is given absolute priority. We have therefore made great effort to ensure that our online security measures are effective. FromLabs shop sites are encrypted with SSL technology.
    2. FromLabs websites requiring the input of commercially relevant data are transmitted with SSL encryption. We do not store or handle credit card or other payment method details, as all payments are processed by service providers specialized to processing payment transaction. We only store the results and references to such transactions. FromLabs endeavours to continuously adjust encryption technology along with technological progress in order to ensure the confidentiality of data transmitted via the Internet.
  2. How long will we store your Personal Data?
    1. We will store your Personal Data as long as required to fulfil the purposes outlined in this Privacy Statement, unless a longer or shorter retention period is required or permitted by law.

4. Access Control and Privacy Rights

  1. How may you access and control your Personal Data?
    1. Please see Cookies and usage tracking section for how to remove website tracking data. For services that require login, please login to the service and follow instructions under the profile settings page.
  2. What rights do you have in respect to your personal data?
    1. You have the right to know and inquire what Personal Data we hold about you and to request the correction or deletion of your Personal Data held by us or by a third party with whom we conduct business. In addition, you have the right to object to or to request the restriction of the processing of your Personal Data and you may contact your local data protection authority and file a complaint regarding the processing of your Personal Data.
    2. If you would like to make such request, please contact us as described in the section “How to contact us” below. After providing satisfactory proof of identity, we will respond within a reasonable time.

5. Contact

  1. How to contact us
    1. If you have any questions, comments, or concerns about this Privacy Statement, or want to request access to your Personal Data or exercise your privacy rights, please contact us using the contact information below. You may also reach out to info@fromlabs.com.

6. Cookie Policy

  1. General
    1. Cookies are small text files transmitted from the Internet to your computer together with the presently accessed data. These data will be stored on your computer and held ready for future access.
    2. We use cookies in some areas. On linked external pages cookies may also be used without any possibility on our part to advise you about their use of cookies.
  2. Session cookies
    1. In the course of registration, so-called session cookies are required, since such data is needed for the user's convenience during authentication and for controlling the access to various areas of our portal.
  3. Permanent cookies
    1. Permanent cookies are used by us, for example, in order to be able to directly transfer our visitors to regionally relevant contents, as well as to record the percentage of recurrent visitors to our web presence.
  4. Validity
    1. The validity of session cookies is limited to the duration of your visit on our portal. They will automatically be deleted when the browser is deactivated. There will be no link to personal data.
    2. The validity of permanent cookies is limited to a period of 10 years. Most browsers are set so that they automatically accept cookies. You may, however, deactivate the storage of cookies or set your browser in a manner that it will notify you as soon as cookies are set.